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New York Times article on Summer Travel Woes

January 7, 2024
New York Times article on Summer Travel Woes
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August 7, 2022 New York Times article by Matthew Cullen answers the questions plaguing summer travelers…why are flights being delayed…why is my luggage being lost…why is it costing so much to fly and when can we expect this craziness to end.

August 7, 2022

Good morning. Two Times reporters answered your travel questions to help you navigate this hectic vacation season.

Travelers around the world have endured canceled flights, long delays and lost luggage this summer. Lluis Gene/Agence France-Presse — Getty Images

Solving summer travel

For many travelers, cancellations and other snags have made this summer especially frustrating. To help you understand how we got here and how to make the most of your own trips, two Times travel experts — Niraj Chokshi, who covers transportation, and Heather Murphy, who reports on how people travel — answered reader questions.
Why are so many flights getting canceled? — Anna, South Bend, Ind.
Niraj: It’s a confluence of issues. Demand is quite high. After two years when people were not able to travel or did not feel safe doing so because of Covid, summer travel is busy again. The other issue: Labor is in short supply. Both airlines and airports have been struggling to hire, which means that there haven’t been enough baggage handlers, wheelchair agents, ramp agents — all the way up to pilots.
To some extent, it is a problem of the airlines’ own creation. Early in the pandemic, when they were looking to trim costs, the airlines encouraged a lot of employees to leave through buyouts or early retirements. Ultimately, it looks as though that has come back to bite them.
Will the summer travel problems end by October for my destination wedding? — Martina Matheis, Stroudsburg, Pa.
Niraj: There is some hope. Major airlines have been staffing up aggressively, and those new employees should be fully trained soon. The industry should also get a bit of relief thanks to seasonality: The fall is traditionally less busy. Also, parts of the economy aren’t doing so great, which could mean that fewer people will be flying.
Do you think the price of airline tickets will ever go down? I’m broke, but need a vacation. — Cynthia Soegiharto, South Portland, Maine
Heather: Quite a few apps and websites — including Hopper, Kayak and Skyscanner — allow you, when you search your flight, to see what the prices will be at different time periods. I appreciate that the Hopper app will tell you if you should book right away because prices are likely to rise, or wait until they drop further.
Also, many airlines still allow people to change most flights without fees, so you can buy a flight and then, if you can find a cheaper flight on that same airline, you can change it and get a credit.
If an airline cancels your flight, what rights do you have as far as refunds or vouchers? — Susan, southern New Jersey
Heather: If your airline cancels your flight or significantly changes it, you are supposed to get your money back. It’s something that people don’t realize, and airlines sometimes instead offer people vouchers when they actually owe you that money. If you aren’t refunded automatically, you may have to call the airline or fill out an online form. If the money has not shown up in your bank account within several weeks of your request, you should tell your credit card company, and it can help you get your money back.
David Zalubowski/Associated Press
What steps should you take to plan for dealing with contracting Covid while you are on vacation? — Libby Bucholz, Cary, N.C.
Heather: It’s tempting to push it out of our minds, but you’re wise to come up with a plan in advance. Some, but not all, travel insurance policies will cover seven days of additional hotel costs as well as medical costs if you test positive. Particularly if you’re over 65 or medically compromised, you should check in with your primary care doctor and find out if he or she could prescribe you Paxlovid when you’re on the road.
You no longer have to test to return to the U.S. or travel to most countries, so it’s really on you to identify whether you have Covid before you fly home. C.D.C. guidance says that if you test positive, you should isolate yourself for five days and then wear a mask for the five days after that. (Heather gave more tips for post-restrictions travel here.)
What can I do to reduce the carbon footprint of my vacation? — Kevin Morooney, State College, Pa.
Niraj: The airlines I cover won’t appreciate me saying this, but: Fly less. Flying is a huge contributor to anyone’s carbon footprint and if it’s important to you, reconsidering how much and how far you travel is worth considering.
Should I ship my luggage overseas to avoid the chaos of losing it? — Carolyn Adams, Hilton Head Island, S.C.
Heather: If you need to travel with something that is so precious to you that if it is lost, it would destroy your life, then put it in a carry on. If it’s too big, it’s not a terrible idea to ship it. But I don’t think we are yet at the point where people need to stop checking their luggage.
For a big trip, is it better to use a travel agent or plan on my own? — June Sambrowski, Morris Plains, N.J.
Heather: Travel agents are great if you have the money to spend on them. With all of the travel chaos, and the horrible customer service offered by so many airlines, if you have a travel agent, they can be the one to wait on the phone for four hours instead of you.
Before working in journalism, Heather Murphy taught English at an institute in Chile with unconventional notions about essential words. Niraj Chokshi covers transportation, but his favorite way of getting around is walking with his wife and their dog, Kevin.